Contact information

Contact Astrolight

We'd love to hear from you. Whether you have a question about an order, need help with a product, or just want to say hello, our team is here to help.

Get in Touch

Store name: Astrolight

Email: astrolight@gmail.com

Phone / WhatsApp: 078 015 4259

Customer Support

Our support team can help you with:

  • Order status and tracking
  • Defective or damaged products and replacements
  • Shipping and delivery questions
  • Product information and availability
  • Changes or cancellations to an order

Response Times

We aim to reply to all emails and messages within 2 business days. Our team is available Monday to Friday, excluding public holidays. Messages received outside these times will be answered on the next business day.

Before You Contact Us

To help us assist you faster, please include the following in your message:

  • Your order number
  • The name and email address used to place the order
  • A clear description of your question or issue
  • Photos, if you are reporting a damaged or defective item

You may find a quick answer in our store policies:

  • Refund & Replacement Policy
  • Shipping Policy
  • Terms and Conditions

Thank you for shopping with Astrolig