Astrolight Shipping Policy

Last updated: October 13, 2026

Thank you for shopping with Astrolight. This policy explains how we process, ship, and deliver your orders. By placing an order with us, you agree to the terms below.

1. Order Processing

• Orders are processed within 1 to 3 business days after payment is confirmed.
• Business days are Monday to Friday, excluding public holidays.
• Orders placed on weekends or public holidays are processed on the next business day.
• You will receive an order confirmation email straight after purchase, and a shipping confirmation email with tracking details once your order has been dispatched.

2. Shipping Rates and Delivery Times

Shipping costs are calculated at checkout based on your location, the weight of your order, and the shipping method you select. Estimated delivery times are shown at checkout.

Destination	Estimated delivery time
Domestic	3 to 7 business days
International	7 to 21 business days

Please note that these are estimates only and are not guaranteed. Delivery times begin once your order has been dispatched, not when it is placed.

3. Shipping Destinations

We ship to many countries around the world. If we are unable to ship to your location, this will be shown at checkout. We reserve the right to decline an order to any destination where shipping is restricted or not possible.

4. Order Tracking

Once your order ships, we will email you a tracking number and a link to follow your parcel. Tracking information may take up to 48 hours to update after dispatch. If you have not received tracking details within 5 business days of ordering, please contact us.

5. Delivery Address

• Please make sure your delivery address is complete and correct before placing your order.
• We cannot change the address once an order has been dispatched.
• If you need to correct your address, email us as soon as possible at astrolight@gmail.com and we will do our best to update it before shipping.
• We are not responsible for orders lost, delayed, or returned because of an incorrect or incomplete address.

6. Customs, Duties, and Taxes

International orders may be subject to import duties, taxes, and customs fees charged by your country. These charges are set by your local authorities, are not included in our prices or shipping fees, and are the responsibility of the customer. Please check with your local customs office for details before ordering.

7. Delays

While we work hard to deliver on time, delays can happen due to events outside our control, such as courier issues, customs clearance, severe weather, public holidays, or high order volumes. We are not liable for delays caused by these circumstances, but we will help you follow up with the carrier wherever possible.

8. Lost Packages

If your tracking shows your order as delivered but you cannot find it, please check with neighbors, household members, and your local post office first. If it still cannot be found, email us at astrolight@gmail.com within 14 days of the delivery date and we will investigate with the carrier.

If an order is confirmed lost in transit, we will send a replacement or issue a full refund.

9. Damaged or Defective Items

If your order arrives damaged or defective, we will replace it free of charge. Please email astrolight@gmail.com within 30 days of delivery with your order number and photos of the item and packaging. See our Refund & Replacement Policy for full details.

10. Split Shipments

If your order contains multiple items, they may be shipped separately or arrive on different dates. You will not be charged extra shipping for split shipments.

11. Order Cancellations and Changes

If you wish to cancel or change your order, contact us as soon as possible. We can only make changes before the order has been dispatched.

12. Contact Us

If you have any questions about shipping or need help with an order, please contact us:

Astrolight Support Email: astrolight@gmail.com