Refund policy

Astrolight Refund & Replacement Policy

Last updated: October 13, 2026

At Astrolight, we want you to be happy with every purchase. If something isn't right, we'll make it right. This policy explains how we handle defective products.

1. Defective Products

All products sold by Astrolight that arrive with a defect, or that develop a defect under normal use, will be replaced free of charge. This includes products that are:

  • Damaged on arrival
  • Not working as described
  • Faulty in materials or workmanship
  • Incorrect or incomplete (wrong item or missing parts)

2. How to Request a Replacement

To request a replacement, email our support team at astrolight@gmail.com within 30 days of receiving your order and include:

  • Your order number or proof of purchase
  • A clear description of the defect
  • Photos or a short video showing the issue
  • Your delivery name and address

Our team will review your request and respond within 2 business days.

3. Replacement Process

  • Once your claim is approved, we will send a replacement product at no cost to you, including shipping.
  • In some cases, we may ask you to return the defective item. If so, we will provide return instructions and cover the return shipping cost.
  • Replacements are shipped as soon as possible, subject to stock availability.

4. If a Replacement Is Not Available

If the same product is out of stock or no longer available, we will offer you a comparable product or a full refund to your original payment method.

5. What Is Not Covered

This policy does not cover damage or faults caused by:

  • Misuse, neglect, or accidents after delivery
  • Normal wear and tear
  • Unauthorized repairs or modifications
  • Failure to follow the product's instructions

This policy is in addition to, and does not limit, any rights you have under applicable consumer protection laws.

7. Contact Us

If you have any questions about this policy or need help with an order, please contact us:

Astrolight Support Email: astrolight@gmail.com